IMPORTANT -- If the box and tree arrive with significant damage, please take pictures of the entire box and the entire tree;
Within 48 hours after arrival, please report the condition of the plant upon arrival to us via email to service@everglades.farm.
Please include:
- Order Number
- Pictures of entire plant and entire box
- Description of the damage, e.g, broken branches, plant dried up
In case of partial damage:
Do not discard the box or the plant, without first taking pictures. In case of complete damage, submit your request with pictures and your order number to
In case of complete damage.
in case it is necessary to file an insurance claim with the carrier.