We want you to be satisfied with your purchase. Returns require a prior authorization and must be requested within 48 hours or receiving the tree. Trees removed from original pot, cannot be returned. For complete details on our return policy and process, visit our Return Policy page. Thank you!

Our tree warranty covers trees that arrive alive and in fair condition to the original shipping address. If your tree is damaged during transit, customers must report the damage via email with pictures within 48 hours. We will provide a replacement or a gift card for the purchase value. Please follow our care instructions to ensure proper recovery.

You will receive your tracking number via an automatic email once we generate the shipping label for your order. Please note that tracking information may not be available immediately, as shipping labels are created up to 24 hours before shipping. To track your package, click the tracking number in your email or visit the carrier's website for real-time updates.

Upon arrival, inspect the tree for damage and document any issues with photos. Keep the tree in its container for two weeks to acclimate and water it as necessary. Protect it from temperatures below 60°F (15.5°C) and ensure it gets plenty of sunlight. If you plan to plant it in the ground, dig a hole twice the size of the container and use a suitable fertilizer. Remember to water often and consider keeping it in a container during colder months for easy relocation. Proper initial care is vital for your tree's health!

You will receive an automatic shipping confirmation email with your tracking number once your tree has shipped. It typically takes 2-3 business days to prepare your order for shipping, and transit time varies based on your location, taking between 1-7 days. Most orders are delivered within 2-5 business days. Please note that weather-related delays are not covered under FedEx guarantees. If you have further questions, feel free to reach out!