FAQ,S

Order Delivery

Do you offer pickup?

CUSTOMER PICKUP IS CURRENTLY AVAILABLE.

Pick-Up Schedule: Monday - Fridays 9:00 A.M. - 4:00 P.M. & Saturdays 9:00 A.M. - 2:00 P.M.

Pick-Up Address: Everglades Farm - 19775 SW 296 Street - Homestead, FL 33030

To place an order for pickup. Please follow the steps below...

  • You can place the order during your visit
  • Local customers qualify for a PICKUP discount, typically 20% OFF the entire order
  • You can pay with cash or credit cards
  • If you have any concerns, please send an email to: service@everglades.farm (please include your order number)

Terms:

  • Heavy rain may interfere with local pickup service
  • Subject to change without notice
  • We are not open on weekends

In some cases, it may take 1-2 business days for your pickup order to be ready.

Tree arrived in bad condition or damaged?

Most of our trees arrive in particularly good condition to their final destinations. However, there are a few times when the tree arrives stressed out. This may happen during transit, for several reasons, for example, bad weather, or delays in delivery times. If this is your case, we ask you to follow the steps below within 48 hours of receiving the tree.

  • Take pictures of the tree and the outside of the box

please submit pictures of the entire tree, not just the affected branches

Please include your order number in your email

  • Unpack the tree and water the tree every day
  • Keep the original box, in case we ask you to ship the tree back to us
  • Do not plant your tree on the ground, as this voids our warranty

If your tree is not looking healthy and you plant on the ground, the tree will suffer even more. This voids the warranty.

  • Nurse the tree for 10-15 days to allow it to recover

If you follow the steps above, and your tree does not recover and does not survive, our warranty will apply and you will either be shipped a replacement tree or you will be issued a gift card for the value of your purchase.

Our Warranty:

Our warranty only covers the tree arriving alive and in fair condition.

When can I expect to receive my tree?

Time to get your tree ready for shipping: 2-3 business days
Transit time or traveling time: 1-7 days, including weekends

Average total time for delivery to Florida: (2-3 days)
Average total time for delivery to West Coast: (7 days)
Average total time for delivery to contiguous United States: (3-6 days)

Typically you will receive a shipping confirmation with a tracking number the day before the tree is shipped.

Please see below the average estimated transit time, using FedEx ground.

Can I request my tree to be delivered at a specific date?

Hello. We do not offer delivery service for specific dates or occasions. We cannot guarantee that your tree can be delivered on a specific date, For example, for Mother's Day or for Valentine's Day. It usually takes 1-3 business days to get your order ready for shipping. Plus the shipping (transit) time, which could be from 1 to 7 days on average, depending on the destination. We ship our trees from Homestead (Miami), Florida.

Below the Average estimated delivery time for the tree to arrive to its final destination using FedEx Ground.

Average time it takes for delivery in Florida: (2-3 days)
Average time for delivery to the West Coast: (7 days)
Rest of the contiguous United States: (3-6 days)

Below the average transit time, based on your region/state

Missing Trees. I only received a partial delivery

You ordered several trees in the same order and you have received a partial delivery. In most cases our trees are shipped separately. And they may or may not ship the same day. Also, the carrier we use may or may not deliver the trees in the same delivery attempt. This is normal. Please refer to your tracking numbers to obtain tracking details for the trees that have not yet been delivered.

I received the incorrect tree

We have internal controls to ensure we ship the correct tree with every order we process. However, the trees are handled by humans in the nursery and in the packing area, and a mistake is possible. If you feel you receive the incorrect tree, please follow the steps below...

  • Take a picture of the tree
  • Take a picture of the yellow tag of the tree (some trees do not have a tag)
  • Take note of your order number
  • Send an email to the address: service@everglades.farm, include the pictures and an explanation of why you believe you have received the incorrect tree

Keep in mind that sometimes we recycle the plastic pots and they may have written on them the name of another tree. We apologize for the confusion this may cause, but it is the nature of the growing trees, especially when the trees come from different farms.

Did not receive my tree. Tracking shows delivered.

In the case that your tracking confirmation shows your tree as delivered, and you have not received your tree.
We ask you to call the carrier (usually FedEx) 800-463-3339 immediately and request to verify the delivery of your package.

As per our terms of service, we are not responsible for stolen trees. However you have the option of filing an insurance claim with the carrier.

To file a claim with FedEx for a lost or stolen tree, please visit the link
https://www.fedex.com/en-us/customer-support/claims.html

Tree did not arrive in the day it was expected

The carriers provide an estimated day of delivery. However, it is only an estimate. Your tree may be schedule to be delivered on a specific date, but it is not uncommon for the carriers to have delays at their hubs, and your delivery date is pushed back a few days. We are aware of this common occurrence, and we pack our trees to keep the moisture for extended periods of time. If you need more detail information please visit the web site of the carrier company and enter the tracking number in question.

Order Status

When will my order ship? and What is the transit time?

You will receive an automatic shipping confirmation via email once your tree has shipped.
This email shipping confirmation contains the tracking number.
Tracking information is usually available 48 hours after you receive the email.

It usually takes 2-3 business days to prepare your tree for shipping.
Depending on your destination, it takes 1-7 days of transit time, including weekends.

Pleases see below the average estimated transit time, using UPS ground:

Order Status

How can I check the status of my order?

Please log in to your account in order to look up the status of your order.

Use the link below to log in or to retrieve your password
https://everglades.farm/account/login

Use the link below to create an account
https://everglades.farm/account/register

You can also use the order confirmation email that you received after you placed your order.
Subject: Order #7926 confirmed

Click on the View your order button

How can I find my tracking number

After we create the shipping label for your order, we send an automatic email with your order information and the tracking number.
This email contains the tracking number.

Please note that tracking information may be not available for several hours, as the tracking numbers are sometimes generated 24 hours before we actually ship your trees.

By clicking on the tracking number you can obtain updated tracking information regarding your package.

You can also, visit the carrier web site and enter the tracking number.
https://www.fedex.com/en-us/home.html

Canceling/Changing Orders

How to cancel or edit my order?

You can cancel or edit your existing order from three different places...

The Order Status Page: The order status page is shown upon completion of a checkout and in accessible from several other locations.

The Customer Account Page: When you log in with your user name and password in our web site: Everglades.Farm

Order Confirmation/Delivery Notifications: The email confirmation that you received, after you placed your order

Not able to cancel order, as order shows confirmed or shipped status.

In case you are not able to cancel the order yourself, please read below for additional options:

Order Status is Confirmed.
The tree has been packed and is ready to be picked up by the carrier. We cannot cancel orders that have the confirmed status. However, we will try to retrieve the box if possible. If we are able to retrieve the box, you will receive an automatic order cancellation confirmation via email.

  • How to Cancel an Order with Confirmed status.

If your order status is confirmed, you can try to cancel your order by contacting us as soon as possible. We will make an attempt to retrieve the box, but we cannot guarantee that we will be able to do so.

Order Status is Shipped
The box is now in possession of the carrier. We cannot cancel orders that have the shipped status. However, you may contact the carrier directly to have the box rerouted to us. Please note that we may charge you a restocking fee of 10% or higher to cover the costs associated with handling and packing your trees.

  • How to Cancel an Order with Shipped status.

If your order status is shipped, you can contact the carrier directly to have the box rerouted to us. However, we may charge you a restocking fee of 10% or higher to cover the costs associated with handling and packing your trees.

Please Note
We cannot cancel orders that have been delivered.
We cannot cancel orders that have been picked up by the customer.
We may charge a restocking fee of 10% or higher for any cancelled orders.

Avocado trees

Avocado Flower Types. Avocado Trees Pollination.

Source: University of California Agriculture and Natural Resources

Avocado trees self-pollinate. However, there is a possibility that planting trees of flower types A and B can lead to increase pollination and fruit yield.

The avocado’s flowering behavior is believed to promote cross-pollination since the male and female phases of an individual flower occur at different times. It is believed that the interplanting of complementary flower types can boost fruit set and therefore yield by making pollen available.

There are two flowering types, referred to as "A" and "B" flower types. "A" varieties open as female on the morning of the first day. The flower closes in late morning or early afternoon. The flower will remain closed until the afternoon of the second day when it opens as male. "B" varieties open as female on the afternoon of the first day, close in late afternoon and re-open in the male phase the following morning.

Below the flower type for some of the most common avocado varieties.
Source: IFAS Extension, University of Florida

Variety Race Season of maturity Fruit weight (oz) Flower Type Cold tolerance
Donnie West Indian May 21-June 31 12-20 A Low
Dupuis West Indian June 15-July 31 12-24 A Low
Hardee West Indian June 25-Sept. 1 12-24 B Low
Pollock West Indian June 25-Sept. 15 18-40 B Low
Simmonds West Indian June 25-Sept. 15 16-34 A Low
Nadir Guatemalan, West Indian July 1-Aug. 15 10-22 A Low
Russell West Indian July 1-Aug. 31 16-24 A Low
Brogdon Complex Hybrid July 15-Sept. 15 8-12 B Low
Miguel Guatemalan, West Indian July 22-Sept. 15 18-26 B Low
Nesbitt Guatemalan, West Indian July 22-Aug. 30 14-26 A Low
Tower-2 Guatemalan, West Indian Aug. 1-Sept. 15 12-20 B Low
Beta Guatemalan, West Indian Aug. 5-Sept. 15 16-24 B Moderate
Loretta Guatemalan, West Indian Aug. 25-Sept. 30 20-36 B Moderate
Waldin West Indian Sept. 1-Nov. 1 14-28 A Moderate
Tonnage Guatemalan Sept. 15-Oct. 15 14-24 B High
Bootd 8 Guatemalan, West Indian Oct. 1-Dec. 15 9-28 B Moderate
Lula Guatemalan, West Indian Oct. 1-Feb. 15 14-24 A High
Marcus Guatemalan, West Indian Oct. 15-Nov. 30 18-48 B High
Bootd 7 Guatemalan, West Indian Oct. 15-Dec. 15 10-20 B Moderate
Choquette Guatemalan, West Indian Oct. 30-Jan. 15 18-40 A Moderately High
Hall Guatemalan, West Indian Nov. 15-Feb. 1 12-18 A High
Monroe Guatemalan, West Indian Dec. 1-Feb. 15 24-40 B Moderate
Kampong Guatemalan Dec. 1-March 31 14-24 B High
Meya Guatemalan Dec. 7-Feb. 28 10-16 A High
Reed Guatemalan Dec. 14-March 7 8-18 A Moderate
Brookslate Guatemalan, West Indian Jan. 14-March 7 10-22 A High

Guava trees

Guava varieties comparison chart

Guavas can easily be grown in containers. They are reliable producers of fruit.

Guavas can be eaten fresh or used in many delicious ways, like juice, jam or jelly, and even salads.

Guava Comparison Chart:

Variety Country of Origin Pulp Color Flavor Production Montds Grow in containers
Ruby Supreme American tropics Pink Mild, sub-acid August-October & February-March Yes
Barbie Pink American tropics Pink Mild, sweet August-October & February-March Yes
Ruby Red American tropics Red Mild, sweet August-October & February-March Yes
Seedless Guava tdailand White Mild, sweet August-October & February-March Yes
tdai Guava tdailand White Mild, sweet August-October & February-March Yes
Asian White Asia White Mildly sweet, eaten immature, crunchy texture August-October & February-March Yes
Kilo Asia White Mildly sweet, eaten immature, crunchy texture August-October & February-March Yes

Tips for growing guava trees:

Sun exposure

For optimal growth and fruit production, it is recommended to plant guava trees in areas with abundant sunlight.
Select the warmest part of the landscape that does not experience flooding or excessive moisture after typical summer rainfall.

Watering

To ensure optimal growth, follow these watering guidelines for newly planted guava trees:

  • Water the trees at the time of planting and continue watering every other day for approximately the first week.
  • Afterwards, water the trees 1 to 2 times per week during the initial couple of months.
  • In extended dry spells, when there is minimal or no rainfall for 5 or more days, it is crucial to provide ample water to newly planted and young guava trees (within their first year). In such cases, water the trees thoroughly twice a week.
  • Once the rainy season begins, it is possible to reduce or even halt irrigation frequency as natural rainfall will supplement the water requirements of the trees.

Growing guava tree in containers

The guava tree is an ideal choice for container gardening as it can be easily maintained as a compact tree. Even when grown in a container, it has the potential to yield an impressive harvest of 10-20 guavas annually.

Lychee trees

Lychee tree seems to have fungus on the trunk. What should I do?

The white spots on the trunk of lychee trees will not harm the growth of the lychee tree.

White spots resembling fungus or mold are frequently observed on the trunks of lychee trees, which is a common phenomenon. However, it is important to note that this occurrence does not have any detrimental effects on the growth of the tree.

Lychee trees are typically propagated using the Air Layering Method, which can result in the development of thicker trunks on the young trees derived from the mother branch. Interestingly, we have observed that the younger trunks generally do not exhibit the presence of these white spots. Instead, it is more common to see such spots on the trees with thicker trunks.

Pest Control

My mango tree has scales insects. What can I do?

Scales are tiny, immobile insects that resemble shells and are commonly found on the surfaces of leaves, stems, or fruits. They come in flat or pear-shaped forms and can be either white or grey. Various types of scales exist, occupying both the upper and lower surfaces of leaves. The female scale lays anywhere from 80 to 200 eggs, with the number influenced by temperature. Upon hatching, approximately 80% of the newly emerged crawlers develop into males. Their life cycle spans 35 to 40 days during the summer or 70 to 85 days in winter.

The presence of mango scale can be observed throughout the year due to overlapping generations. The most opportune times to address the issue are during the flowering season in spring or during harvest time. Scales have the potential to harm trees by extracting sap and releasing toxins. Affected areas typically exhibit pale green or yellow leaves that eventually wither and die.

How to get rid of scales?

Option 1
Effective scale management involves pruning to reduce the scale population and create openings in the canopy for better spray penetration and sunlight exposure. Natural predators such as ladybugs and lacewings can be beneficial in controlling the young larval or crawler stage.

Option 2
To control scale infestations, the application of systemic pesticides or mineral oil through spraying proves effective. Chemical control should be employed when the scale population is low to prevent population growth, and only if monitoring indicates significant live scale activity.

Lychee Erinose Mite (LEM). Treatment Options.

The lychee erinose mite poses a threat to lychee fruit trees as it infests and causes the formation of erineum galls, which are hairy abnormal growths, on the leaves. If left unchecked, these mites can cause significant harm to the tree, its fruit, and flowers. Despite being too minuscule to be visible without a microscope, their presence can be identified on the surface of the lychee leaves.

Pruning stands out as the primary and crucial cultural measure to combat the lychee erinose mite (LEM). It is imperative to accompany pruning with sulfur applications to safeguard the new growth (as mentioned below). Pruning without the addition of sulfur treatments can potentially worsen the spread of LEM. Make sure the affected leaves are burned or thrown away in a plastic bag.

We spray our plants with a combination of 1 ) sulfur & 2) Miticide. We cannot provide technical information. However, you could do your own research online and purchase sulfur and a miticide, follow the label instructions and treat your trees.

The sulfur + miticide application should be done 2-3 times after pruning the infected leaves with a time interval of at least two weeks.

Sulfur should be sprayed in the evenings to avoid "burning" the leaves when they are also receiving sun light.

Mealy bugs. white insects on the back of the leaves. What are they?

Mealybugs are small, soft-bodied insects that commonly infest fruit trees and other plants. They are often found in clusters, resembling white or grayish cottony masses. Mealybugs feed on the sap of plants, causing damage by extracting nutrients and weakening the tree. They can also excrete a sticky substance called honeydew, which promotes the growth of sooty mold.

To get rid of mealybugs in fruit trees, here are some methods you can try:

  1. Manual Removal: Inspect your fruit trees regularly and manually remove any visible mealybugs. You can use a cotton swab dipped in rubbing alcohol to dab and remove them from the affected areas.
  2. Natural Predators: Encourage the presence of natural predators like ladybugs, lacewings, and parasitic wasps that feed on mealybugs. You can attract these beneficial insects by planting flowers and herbs that provide them with nectar and pollen.
  3. Horticultural Oils: Apply horticultural oil sprays, such as neem oil or insecticidal soap, to the infested areas of the fruit tree. These oils smother and kill mealybugs without causing significant harm to beneficial insects. Follow the instructions on the product label for proper application.
  4. Pruning Infested Parts: If the infestation is localized, prune and remove heavily infested branches or leaves. Dispose of the pruned material carefully to prevent spreading the mealybugs to other parts of the tree or other plants.
  5. Water Jets: Use a strong stream of water from a hose to dislodge and remove mealybugs from the tree. Focus on areas where the pests tend to congregate, such as leaf axils, bark crevices, and undersides of leaves.
  6. Biological Control: Consider using biological control agents specifically targeted against mealybugs. Some beneficial insects like Cryptolaemus ladybird beetles or parasitic wasps can effectively control mealybug populations. Consult with local agricultural extension services or garden centers for guidance on suitable options for your region.
  7. Maintain Plant Health: Mealybugs are more likely to attack weak or stressed plants. Ensure your fruit trees receive proper care, including appropriate watering, fertilization, and pruning. Healthy trees are more resilient to pest infestations.

Remember, it's important to monitor the infestation and continue treatments as needed to ensure complete control. If the mealybug problem persists or becomes overwhelming, it may be helpful to consult with a professional arborist or local agricultural extension service for further guidance and recommendations.

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