Our Warranty

Warranty from Everglades Farm

Our warranty only covers trees that arrive alive and in fair condition.

Trees Damaged in Transit

Most of our trees arrive in great condition. However, in rare cases, a tree may arrive stressed due to factors like bad weather or shipping delays. If this happens, please follow the steps below within 48 hours of receiving your tree:

  1. Take clear photos: of the entire tree and the outside of the box (not just damaged branches).
  2. Send the photos to: csr@everglades.farm
    Include your order number in the email.
  3. Unpack the tree and water it daily.
  4. Keep the original box in case we request the tree to be returned.
  5. Do not plant the tree in the ground, as this will void the warranty.
    A sick tree planted in the ground is less likely to recover.
  6. Nurse the tree for 10–15 days to allow it time to recover.

If your tree does not recover after following the steps above, and it does not survive, our warranty will apply. You will receive either:

  • A replacement tree, or
  • A gift card for the value of your purchase.

Returning Trees to Everglades Farm

In some cases, the tree may be damaged but still viable with proper care. If so, we may ask you to return the tree to us.

  • Please water the tree daily until it is shipped.
  • Once we receive it, you will be issued either:
    • A gift card, or
    • A refund for the value of your purchase.

Address Changes & Incorrect Addresses

  • We are not responsible for incorrect shipping addresses entered during checkout.
  • We cannot make changes or reroute packages after an order has been placed.
  • If the carrier charges an address correction fee, this will be the customer’s responsibility.

The customer assumes all risks associated with incorrect addresses, including delays, damage, or plant death.