Tree Warranty

Our warranty only covers the tree arriving alive and in fair condition.

Trees damaged in transit:

If your tree arrives stressed, please follow these steps within 48 hours:
1. Take photos of the entire tree and the box.
2. Email the photos with your order number to service@everglades.farm.
3. Unpack, water daily, and keep the original box.
4. Don’t plant the tree in the ground, as this voids the warranty.
5. Nurse it for 10-15 days to help it recover.

If the tree doesn’t recover, we’ll replace it or issue a gift card for the purchase value.

Tree arrived in bad condition or damaged

Most of our trees arrive in great condition, but occasionally transit stress can affect them. If this happens, please follow these steps within 48 hours:

1. Take photos of the entire tree and the box.
2. Email the photos and your order number to service@everglades.farm.
3. Unpack and water the tree daily.
4. Keep the original box in case we request a return.
5. Don’t plant the tree in the ground, this voids the warranty.

Care for the tree for 10-15 days to help it recover. If it doesn’t survive, we’ll provide a replacement or gift card for the purchase value.

Returning Trees to Everglades Farm

There are cases where the tree has suffered damage, but it can survive with proper care. In this cases, we ask you to ship the tree back to us. Once we have received the tree, we will either issue a gift card or issue a refund for the value of your purchase. Please water the tree every day, until you ship it back to us

Important Notes

We are not responsible for shipping addresses that were entered incorrectly at the time you placed the order.
Also, we are not able to change addresses or reroute packages once you have placed the order.
Carriers charge a fee for address changes and these are the responsibility of the customer. Customer assumes all of the risk and responsibility including but not limited to delayed, damaged, or dead plants outcome for both you and our nursery.