Everglades Farms - Hassle-Free Returns for Your Tree Purchase
At Everglades Farm, we prioritize customer satisfaction with our nursery stock. Our return policy covers important details such as how to request prior authorization, report damaged or unhealthy trees within 48 hours, and handle returns for planted or unplanted trees. Learn about potential restocking fees, exceptions for transit damage, and a step-by-step guide for returning trees using FedEx labels. We ensure a smooth process for refunds or replacements to give you peace of mind.
We want you to be completely satisfied with your tree purchase from Everglades Farms. In the unlikely event that you need to request a return or refund, we've made the process simple and straightforward. Please carefully follow the steps below for a smooth return experience:
Step 1: Requesting a Return Authorization:
- Before returning a tree, you must obtain a return authorization (RMA) by sending an email to service@everglades.farm.
- Please include the following information in your email:
- Order number
- Your name
- Clear pictures of the issue with the tree
Step 2: Eligibility for Return:
- Nursery stock cannot be returned without our prior authorization.
- Once a tree has been planted, it cannot be returned. To ensure your satisfaction, please inspect the tree upon receipt.
- Claims for damaged or unhealthy trees must be reported within 48 hours of the tree's arrival.
- While the tree is in your possession, please water it daily to maintain its health.
Step 3: Restocking Fee:
- If your return is approved, it may be subject to a 25% restocking fee, except in cases of severe damage during transit.
Step 4: Initiating the Return Process:
- If you're requested to return the tree, follow these steps:
- Email pictures of the entire box and the entire plant to service@everglades.farm.
- Once your return is approved, we will send you a UPS return label via email.
- Pack the tree securely in the original box or a suitable box.
- Attach the UPS return label to the outside of the box.
- Take the package to a UPS pickup location, such as the UPS Store.
- The tree will be back in our hands in a few days.
Step 5: Refund Process:
- Once we receive the returned tree and verify its condition, we will process the refund.
- The refund will be issued using the original payment method, minus the 25% restocking fee (if applicable).
- Please allow up to 10 business days for the refund to be processed and reflected in your account.
- Please note that original shipping charges are not refundable.
Step 6: Understanding Our Commitment:
- At Everglades Farms, we stand behind the quality of our trees and take responsibility for their safe delivery.
- Our 25% restocking fee policy is intended to cover the costs associated with processing returns and restocking trees for resale.
- By purchasing a tree from Everglades Farms, you agree to comply with this policy.
- We aim to facilitate the return process while ensuring your satisfaction with our products and services.
- Should you have any questions or concerns regarding the return process or any other matter, please don't hesitate to contact our dedicated customer service team. We're here to assist you every step of the way.