Pitomba [Eugenia luschnathiana] Tree

Arrived late, I guess FedEx lost it for a few days. Arrived with mostly broken, snapped stems the few that were there from the main stem cut off to make it into the box height. Almost contacted Everglades to complain (this was after many hundreds$ of other orders) but reading the warranty they said no complaints if the plant was alive, which it was barely. It remains hanging in there but will be a scraggly sample at best. I didn’t need the hassle. I hope it survives. I will think again about ordering next time from here.