I don't know how long the shipping company held it but It came in frozen and all the leaves froze and fell off.
The tree was snapped in two when it arrived. I don't know if it will survive or not. I'm following the directions for watering and keeping it in a sunny place, but it was the main part of the tree that broke, not just a branch.
Tree looks healthy but there is obvious healed over damage near the soil line. The nursery’s response was that I should buy some wound salve. No, you should send me a 100% healthy tree, not one that probably should have been culled