The Everglades Farm page on canceling or modifying existing orders provides customers with clear guidelines to manage their purchases effectively. Key points include:
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Canceling Orders with Confirmed Status: Customers can attempt to cancel orders by contacting Everglades Farm promptly. While the team will strive to retrieve the package, cancellation cannot be guaranteed. Successful cancellations will be confirmed via email.
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Canceling Shipped Orders: Once an order has been shipped, direct cancellation is not possible. However, customers may contact the carrier to reroute the package back to Everglades Farm. A restocking fee of 10% or more may apply to cover handling and packing costs.
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Orders That Cannot Be Canceled:
- Delivered Orders: Orders that have already been delivered are ineligible for cancellation.
- Customer-Picked Orders: Orders picked up by the customer cannot be canceled.
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Package Rerouting: If a customer reroutes a package during delivery, they assume responsibility for the plant's condition upon arrival, as the original shipping terms have been altered.
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Important Considerations:
- Delivered or customer-picked orders cannot be canceled.
- A restocking fee of 10% or higher may apply to canceled orders.