Cancel, Modify, or Return Orders

In this section, you’ll find information on how to cancel your order, what to do if it’s already shipped, and details about restocking fees.

How can I cancel an order with a Confirmed status?

If your order status is confirmed, you can try to cancel it by contacting us as soon as possible. We will attempt to retrieve the box, but we cannot guarantee that we will be able to do so. If we succeed, you will receive an automatic cancellation confirmation via email.

How can I cancel an order with a Shipped status?

If your order has been shipped, you cannot cancel it directly. However, you can contact the carrier to have the box rerouted back to us. A restocking fee of 10% or higher may apply to cover handling and packing costs.

Can I cancel an order that has been delivered?

No, we cannot cancel orders that have already been delivered.

Can I cancel an order that has been picked up by the customer?

No, we cannot cancel orders that have been picked up by the customer.

Can I reroute the package, once it is out for delivery?

Our warranty covers the plant arriving in good condition.As the plants are sent with insurance from the carrier. However, if the customer changes the delivery terms or reroutes the plant.
The customer now assumes responsibility for the condition of the plant, since the customer rerouted the delivery and not the shipper.

Important Notes

We cannot cancel orders that have been delivered.
We cannot cancel orders that have been picked up by the customer.
We may charge a restocking fee of 10% or higher for any cancelled orders.