Frequently Asked Questions

The Everglades Farm Frequently Asked Questions (FAQ) page provides comprehensive information to assist customers with their inquiries. Key topics include:

Customers must request returns within 48 hours of receiving their tree. Trees removed from their original pot are ineligible for return. Detailed return procedures are available on the Return Policy page.

Shipping Basics

What is the shipping cost?

We offer free shipping to certain states with a minimum order amount.

Our shipping costs can be easily obtained before you check out and try to place the order.

Our website will display the shipping options available to you, based on your location and order amount.

Do you offer free shipping?

Free Shipping may be available to your destination with a minimum purchased amount. To find out if your order qualifies for free shipping, try to check out to obtain the shipping options available to you.

Before you place your order on our website, the checkout will display the shipping options available to you.

At Everglades.Farm, we are delighted to offer free shipping options to our valued customers in select states. Our free shipping terms are tailored to different regions to provide the best possible service. Please note that these terms are effective as of January 31, 2024, and are subject to change.

The following chart outlines the minimum purchase requirements for free shipping in the eligible states:

State

Minimum Purchase Required for Free Shipping

Florida

$59.95

California

$139.95

Texas

$129.95

Arizona

$199.95

Key Details

Eligibility: Free shipping is available only in the states listed above.
Minimum Purchase: Orders must meet the stated minimum purchase amount before taxes and after any discounts to qualify for free shipping.
Changes: Please be aware that these terms are subject to change. We encourage you to check this page regularly for the latest updates.

We are committed to providing an exceptional shopping experience. If you have any questions or need further assistance regarding our shipping policies, please don't hesitate to contact our customer support team.

Do you combine shipping?

Our trees are shipped separately. This is done to protect the trees during transit.

If your order includes multiple trees of different sizes, they may ship together.

How do you ship the trees?

Your tree is carefully packed into a custom-made box that is designed to protect the tree during transit.

Please save the box for a few days, in case is necessary to ship the tree back to us

How many days can your tree survive in the shipping box?

Depending on weather conditions during transit and at destination, our trees can typically survive up to 14 days in the box. This also depends on the type of tree, as some trees require more moisture.

In some cases, we treat the soil with a "wetting agent" so the tree can hold moisture for longer periods of time.

Shipping Locations & Restrictions

Do you ship to my state?
We ship our trees to most states in the contiguous United States, except where not allowed by USDA regulations.

We are not shipping to the following states: Washington, Oregon, Idaho & Montana

Shipping to California?
Everglades Farm is certified to ship to California.

We ship our trees to California using FEDEX ground service. The transit time from FL to CA is 4 days. However, ground shipments will only be shipped Mondays and in a few cases on Tuesdays. This is subject to change without notice, as we depend on weather conditions beyond our control.

In order to protect the integrity of the plant, we will only ship to CA on Mondays, regardless of the day of the week when we receive your order.

The tentative cut-off date for Monday shipping is orders placed on the previous Saturday. But this is not a guarantee.

Shipping to PO Boxes – Do we ship to PO Boxes?

The carriers we use to ship our trees are not able to deliver to P.O. Boxes.

We do not ship our trees to P.O. Boxes.

Shipping Timing & Requests

Can I pay for expedited shipping?

Expedited (Express) shipping is available in some States.

Can I request my tree to be delivered at a specific date?

We do not offer delivery service for specific dates or occasions. We cannot guarantee that your tree can be delivered on a specific date, For example, for Mother's Day or for Valentine's Day. It usually takes 1-3 business days to get your order ready for shipping. Plus the shipping (transit) time, which could be from 1 to 7 days on average, depending on the destination. We ship our trees from Homestead (Miami), Florida.

Below the Average estimated delivery time for the tree to arrive to its final destination using FedEx Ground.

Average time it takes for delivery in Florida: (2-3 days)

Average time for delivery to the West Coast: (7 days)

Rest of the contiguous United States: (3-6 days)

Can I delay the shipping of my order?

You can request that we hold your order to ship by a specific date. Please follow the steps below...

During the checkout ...
Please include instructions on the Add a note to your order section

(ex. Hold order. Ship by July 15)

You may also send an email requesting that we ship your order by a specific date.

Send your request to the email address: csr@everglades.farm

Terms:

We may or may not be able to ship the order on the date you specify
We can only guarantee that your order will not ship before the date you provided
We cannot guarantee delivery dates or times

Shipping Issues & Exceptions

What if my shipment is delayed – What is a FedEx Exception?

From time to time, usually due to extreme weather events, a package delivery is temporarily delayed. Unfortunately in these cases, we have to wait until FedEx provides a final status on the location of the box.

Our warranty will still apply, and if your tree is not delivered or it arrives dead, a replacement or credit will be issued.

FedEx Delayed Delivery of Exception Code

What is a status exception code? - Source: www.FedEx.com

What is a status exception code?

An exception occurs when a package is temporarily delayed while in transit. Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment. The status exception explains the most recent exception in the scan activity section.

The term "PMX" refers to a p.m. exception, when a shipment is returned to a delivery station for the night because it was undeliverable during the courier's route. Such a delivery exception may occur because the package was incorrectly addressed, a recipient was unavailable, etc. In many cases, delivery is re-attempted the next day.

If more than two weeks have gone by, and the tracking details of your package are still showing the exception message, reach out to us again via email csr@everglades.farm so we can provide a resolution to the delayed in delivery. In most cases, we reship the tree and we file an insurance claim with FedEx. However, FedEx asks that we allow two weeks to file the insurance claim.

Tree was sent to the wrong shipping address – Incorrect shipping address...

At Everglades.Farm, we solely accept orders made by our customers through our online store. This implies that we have no authority over the shipping address provided by the customer during the order placement process. Furthermore, we are unable to modify the address provided by the customer.

If you have entered the incorrect shipping address, please see below the possible remedies

Our shipping process is as follows

Stage 1 - order is received

Stage 2 - order is being picked

Stage 3 - Tree is picked, not shipping label generated

Possible Solution: You can edit/cancel your order thru your order confirmation, please place a new order with the correct address

Refer to the article below to cancel or edit your order

https://help.everglades.farm/en-us/article/how-to-cancel-or-edit-my-order-1ekaqmq/

Stage 4 - Tree is picked, shipping label has been generated but tree has not left our packing center

Possible Solution: You cannot longer cancelled the order yourself, but you can try to reach out to us by phone for us to override the shipping.

Stage 5 - Tree has shipped, in Fedex trucks

Possible Solution: with your tracking number, called the carrier so you can attempt to reroute the package

We have seen rare cases where the carrier delivers the tree to the wrong address, although the label has the correct address. In this case, please contact the carrier immediately to inform them the local driver that he/she delivered the tree to the wrong address. In most cases, the carrier is able to retrieve the tree and attempt a redelivery within 1-2 days.

Tracking & Carrier Info

FEDEX customer service number - 1 (800) 463-33339

Special Shipping Requests

Can you include a note or message with my shipment?

We try our best to fulfill special requests, like adding a note or message card inside the box. However, we cannot guarantee that this request can be met.

When you place your order, please include your instructions in the order notes section.

Example: Please add a note: "John, here it is to a speedy recovery" Love Sue & Ben.

Shipping Timeline

Orders typically take 2-3 business days to process before shipping. Transit times vary by location, generally ranging from 1-7 days, with most orders arriving within 2-5 business days. Customers receive an automatic shipping confirmation email with tracking information once their tree has shipped.

Order Tracking

Tracking numbers are emailed automatically once shipping labels are generated. These labels may be created up to 24 hours before actual shipment. Customers can track their packages through the provided tracking number or the carrier's website.

How can I find my tracking number?

After we create the shipping label for your order, we send an automatic email with your order information and the tracking number.

This email contains the tracking number.

Please note that tracking information may be not available for several hours, as the tracking numbers are sometimes generated 24 hours before we actually ship your trees.

By clicking on the tracking number you can obtain updated tracking information regarding your package.

You can also, visit the carrier web site and enter the tracking number.

https://www.fedex.com/en-us/home.html

When will my order ship and what is the transit time?

You will receive an automatic shipping confirmation via email once your tree has shipped.

This email shipping confirmation contains the tracking number.

Tracking information is usually available 48 hours after you receive the email.

It usually takes 2-3 business days to prepare your tree for shipping.

Depending on your destination, it takes 1-7 days of transit time, including weekends.

Pleases see below the average estimated transit time, using FEDEX ground:

FedEx Transit Times

**IMPORTANT** - Please be advised that weather related delays are not covered under the FedEx guarantee.

FedEx Overnight for delivery in 1 business day
FedEx 2nd Day Air for delivery in 2 business days
FedEx Express Saver for delivery in 3 business days

FedEx Ground for delivery in 1-5 business days, depending on your zip code, see the map below. We ship from NY, on map, "pink" areas around NY should arrive in 1 delivery day, "light blue" areas should arrive in 2 delivery days, etc.

I missed the delivery of my tree — what happens now?

In certain cases, and based on the location, the shipping company is not able to deliver the tree.

We are not responsible for damages caused to trees due to missed deliveries.

It is the customer's responsibility to ensure that the tree can be delivered and received to the address provided, on the case of addresses with business suites, someone must be available to receive the tree.

Damage to the tree due to "missed deliveries" voids our "arrive in good condition" warranty.

Do you ship trees with soil or bare root?

We do not ship any of our plants bare root. We ship them in plastic containers with soil.

Do you sell fruit?

We do not sell fruit. We only sell fruit trees.

Do you sell seeds?

We do not sell seeds. We only sell fruit trees.

Do you sell scions or rootstock?

We do not sell scions or rootstock. We only sell fruit trees.

Do you sell Linden trees?

We do not sell Linden Trees. We only sell fruit trees.

Do you sell plants or trees not listed on your website?

We often get the question... Do you sell XYZ type of tree or seeds?

We only sell trees that are listed on our website.

We do not sell seeds.

We do not sell scions.

If the tree you are looking for is not listed on our website, it means we do not sell it.

If the tree you are looking for is out of stock, you will see the message SOLD OUT on the tree page.

Can I get a list of all the trees you sell?

Please visit the link below to obtain the list of trees that we sell (not an availability list).

List of varieties sold by Everglades Farm & Nursery

Popular Banana Plants

Below are a list of the most popular Banana Plants

1. Nam Wa

2. Sweet Heart

3. Mysore

4. Raja Puri

5. Gold Finger

6. Dwarf Plantain

7. Brazilian

8. Grand Nain

9. Dwarf Cavendish

10. Lakatan

How can I check my order status?
Please log in to your account in order to look up the status of your order.

Use the link below to log in or to retrieve your password

https://everglades.farm/account/login

Use the link below to create an account

https://everglades.farm/account/register

You can also use the order confirmation email that you received after you placed your order.

Subject: Order #7926 confirmed

Click on the View your order button

What if the tree I ordered is out of stock?

Please sign up on the tree page to be notified via email when the tree is back in stock.

We receive trees on a weekly basis.

I am being charged twice for the same order...

Some of our customers take advantage of our partnership with Affirm, an independent financial institution; this allows you to conveniently pay for your trees in four interest-free payments.

During this period, you will usually see one pro-rated recurring charge spread out over four months.

It's important to note that this does not mean you're being charged for the same purchase each month. Instead, you'll see a charge from Everglades Farm for the following four months

You are not paying twice for the tree. You are paying for your order interest-free in four monthly payments.

The warranty ensures trees arrive alive and in fair condition. Any transit damage should be reported via email with photos within 48 hours to qualify for a replacement or gift card equivalent to the purchase value.

What is the size of your trees?
We typically do not sell trees taller than 4 feet. Please see below the approximate sizes of our trees.

Container Size: 1GAL

Container Size: 2/3GAL

Container Size: 7GAL

Tree Height: 1-2 feet

Tree Height: 2-3 feet

Tree Height: 3-4 feet

height includes container

Do you sell taller trees (15-gallon or 25-gallon)?
We sell a few trees in larger sizes, like 15 gallons.
Most of our trees are in 3 gallona and 7 gallon plastic containers.

We typically do not sell established super tall trees. For example trees in 15, 20 or 25 gallon containers. These type of trees need to be purchased thru a local nursery that can arrange delivery in a big truck and in most cases the planting of a tree this size.

The average height of the trees we sell is 3 feet (including the container), and it ships in a 2 or 3 gallon plastic container.

Do you have bigger or older trees for sale?

The tree sizes that are shown on our website are the only ones we sell.

Due to the shipping boxes' size restrictions, we normally don't offer trees that are taller than 4 feet. However, keep in mind that most tropical trees can grow very quickly, especially during the rainy season.

Why are prices different for trees of the same type and pot size?

Our tree prices are determined by various factors, including the propagation technique, growth pattern, tree size, and market availability of the variety. While we strive to maintain consistent pricing based on tree size, availability can significantly influence the price of certain varieties, particularly those with high demand and limited supply.

We believe this pricing approach is fair, as it accounts for the additional effort and resources required to propagate certain varieties, such as Spanish Limes, which have a high failure rate during the propagation process. Additionally, when we are out of stock, some of our trees are sourced from other local growers who set their own prices.

Conversely, we may have excess inventory of certain varieties, resulting in larger trees being shipped to customers despite being ready for transplanting to the next size. We are transparent about these factors to ensure our customers are aware of the reasoning behind our pricing decisions.

Many factors beyond our control affect the pricing and size of our plants.

Price of our trees is based on many factors, not jus the size.

Can I make sure a tree is in stock before visiting the nursery?

If you're planning a visit to our nursery to purchase a tree, it's understandable that you would want to confirm its availability before making the trip. Here's a quick guide on how to find out:

Visit our website at www.Everglades.Farm
Use the search function with the magnifying glass icon to find the specific tree you're interested in
If you are able add the tree to your cart, then the tree is in stockThe ADD TO CART button is activeTree is in stock if ADD TO CART button appears.
If you are not able to add the tree to the cart, then the tree is out of stock

The SOLD OUT button appears instead of the ADD TO CART button

If the SOLD OUT button appears, you will also have the option to sign up via email or text to be notified when the tree is available again.

Tree is not in stock if SOLD OUT button appers.

Availability list — why is a tree not available?
We do not provide an availability list. However, our website is updated daily. Please check the tree page to see if your tree is available or not.

In case the tree you want is "SOLD OUT", Please register your email address on the EMAIL WHEN AVAILABLE link on the tree page. You will be automatically notified via email when the tree becomes available again.

Click here to see our varieties list.

Are your trees organic?

We are often asked if our trees are organic or non-GMO?

We make every possible attempt to use the least amount of chemicals fertilizers, herbicides and pesticides to grow and take care of our plants.

We grow most of our plants in raised beds - reducing the exposure to nematodes
Most weeds are removed by hand - reducing the need to user herbicide
Sensitive plants are grown in shade houses - this keeps a lot of bugs away
We do not use any Genetically Modified Organism or GMO to influence plant growth

We rely on the sun, irrigation and good old fashioned fertilizer to grow our plants.

From time to time pests come in, especially in the hot summer months. This is when we selectively treat our plants against bugs, like ants, mites, snails and worms.

We try to be as organic as we possibly can, however, we are not an USDA organic certified nursery.

Nematode Certification

Our nursery is Nematode Free certified.

Can I get a picture of the tree before I buy it?

We do not send pictures of our trees. We have over 10,000 trees in the nursery and it takes a person on average two hours to go out to the nursery and take a picture of a specific tree. However, the pictures in our website reflect very accurately our trees.

Can I buy a tree with fruits already on it?

Tropical fruit trees fruit during different months. We do not sell trees that are flowering or have fruit on them, as this is completely beyond our control.

However, the tree you receive may or may not have fruits.

We do not make any claims as to selling trees with flowers or fruiting.

As far as which trees fruit yearly and reliably?

We highly recommend the tree tropical trees below...

Guavas
Star fruits
Hog plums

How to place an order from Everglades Farm?

We are an Online Nursery and your order has to be placed thru our website: https://www.Everglades.Farm

Please follow the steps below to place an order.

Go to https://www.Everglades.Farm

Click on the Search Icon

Where do I enter the coupon code?

Once you are checking out, the option to enter the coupon code will appear.

My coupon code is not working...

Four reasons why your coupon code may not be working

It may have been used before - Our discount codes have a limit of one use per customer
The expiration date may have passed
The minimum purchase amount may not be reached yet
The code may be for specific trees, and not the tree you are trying to buy

Is there a discount for buying in bulk or multiple trees?

As a retail online tree nursery, we are not able to provide bulk-order discounts. However, if you are considering purchasing a large quantity of trees, we may be able to offer you some incentives to complete your purchase.

To request for such incentives, please send an email to csr@everglades.farm, including the type of trees and the quantities you wish to purchase. For instance, you can list your desired quantities of Longan Kohala Trees, Red Sugar Apple, and Tommy Atkins Mango, as shown below:

20 Longan Kohala Trees
10 Red Sugar Apple
15 Tommy Atkins Mango
With this information, we will evaluate your request and determine if we can provide a discount when your order reaches a certain value.

Thank you for considering our tropical plants and trees. We appreciate your interest.

Do you offer wholesale pricing?

We offer wholesale discounts for Registered Plant Nurseries. Please follow the steps below... Subject to change without notice.

1) Register as a customer on our website Everglades.Farm - use the email address that you will use to place your orders 2) Submit by email a copy of your your Nursery Registration to the email address: csr@everglades.farm 3) We will reply to you with your own wholesale discount codes linked to the registered email address

Wholesale discounts are based on the minimums below... (maybe subject to change in the future)

Order a Minimum of $1,000 ... get 10% discount on the entire order

Order a Minimum of $1,500 ...get 15% discount on the entire order

Please reach out to us via email csr@everglades.farm if you have any questions.

We are also available via chat, during regular business hours.

We may not offer FREE SHIPPING TO ALL STATES.

Do you sell your trees on Amazon?

We do not sell our trees on Amazon or Ebay or Etsy. We only sell our trees in our own online store.
However, there may be a few varieties that may be for sale in other market places.

Do you offer a discount for pickup?

Yes. Pickup customers usually receive a 20% pickup discount when they pay for the tree during the visit to the nursery.

Can you plant the tree for me?

We are an online nursery. We do not offer tree planting or landscaping services.

Tree Care Post-Delivery

Upon arrival, it's recommended to inspect the tree for any damage, keep it in its container for two weeks to acclimate, water as needed, protect from temperatures below 60°F (15.5°C), and ensure adequate sunlight. Detailed care instructions are provided to promote healthy growth.

Tree Care Instructions Flyer inside our shipping boxes

Payments not accepted...

We do not accept PayPal or Amazon Pay. These platforms charge high transaction fees, and avoiding them helps us keep our prices as low as possible.

Do we store your credit card information?

We do not store any of your credit card information.

The actual credit card details are not stored on our servers or the servers of our e-commerce provider. Instead, the information is tokenized, and a unique identifier (a token) is stored to represent the card.

Shopify Payments is our payment processor. They adhere to strict security protocols. More details below regarding the security of your payment information.

When a customer enters an order on a Shopify-based online store, the credit card information is processed and stored securely. Shopify is a Payment Card Industry Data Security Standard (PCI DSS) compliant platform, which means it adheres to a set of strict security standards to protect customer payment data.

Shopify offers various payment options, including their built-in payment gateway called Shopify Payments, as well as third-party payment gateways. If the customer chooses to use Shopify Payments, the credit card information is securely processed by Shopify. The actual credit card details are not stored on Shopify servers. Instead, the information is tokenized, and a unique identifier (a token) is stored to represent the card. This token can be used to charge the customer for future orders or for order refunds, but it does not contain the complete credit card information.

If the online store uses a third-party payment gateway, the credit card information is typically processed directly by the payment gateway service provider, and Shopify doesn't store the card details. The payment gateway handles the transaction securely and returns a response to Shopify indicating whether the payment was successful or not.

It's important to note that the specific details and processes related to credit card information storage and handling can be subject to changes and updates over time. For the most accurate and up-to-date information about how credit card information is handled on Shopify, I recommend referring to the official documentation or contacting Shopify's support team directly.

Delivery Timing & Problems

When can I expect to receive my tree?

Time to get your tree ready for shipping: 2-3 business daysTransit time or traveling time: 1-7 days, including weekendsAverage total time for delivery to Florida: (2-3 days)Average total time for delivery to West Coast: (7 days)Average total time for delivery to contiguous United States: (3-6 days)Typically you will receive a shipping confirmation with a tracking number the day before the tree is shipped. Please see below the average estimated transit time, using FedEx ground.

Tree did not arrive on the day it was expected...

The carriers provide an estimated day of delivery. However, it is only an estimate. Your tree may be schedule to be delivered on a specific date, but it is not uncommon for the carriers to have delays at their hubs, and your delivery date is pushed back a few days. We are aware of this common occurrence, and we pack our trees to keep the moisture for extended periods of time. If you need more detail information please visit the web site of the carrier company and enter the tracking number in question.

Tree lost in transit – Carrier has not delivered tree after more than one week...

In case the carrier has lost your tree, and after more than 10 days you have not received your tree, please reach out to us via email so we can reship your tree and file an insurance claim with the carrier.

For example, a tree that was shipped on Apri 22, and by May 4, still has not arrived.

Carrier failed to deliver your tree after one week or longer

Delivered but Not Received

Tracking shows tree delivered – Tree not received...

If your tracking information shows the tree as delivered. But you cannot locate the tree. In this case, contact the courier immediately and report the issue.

Courier may have delivered your tree to the wrong address. In most cases the courier has GPS technology and they are able to research your address location to the location of the delivery. In many cases the courier is able to retrieve the tree for you, if the request is done in a timely manner (24-48 hours after misdelivery)

If the tree was delivered to the correct address, It may have been stolen.

We are not responsible for stolen trees. You may reach to the courier and file an insurance claim.

Did not receive my tree – Tracking shows delivered...

In the case that your tracking confirmation shows your tree as delivered, and you have not received your tree.

We ask you to call the carrier (usually FedEx) 800-463-3339 immediately and request to verify the delivery of your package.

As per our terms of service, we are not responsible for stolen trees. However you have the option of filing an insurance claim with the carrier.

To file a claim with FedEx for a lost or stolen tree, please visit the link

https://www.fedex.com/en-us/customer-support/claims.html

Missing or Incorrect Items

Missing Trees – I only received a partial delivery...

You ordered several trees in the same order and you have received a partial delivery. In most cases our trees are shipped separately. And they may or may not ship the same day. Also, the carrier we use may or may not deliver the trees in the same delivery attempt. This is normal. Please refer to your tracking numbers to obtain tracking details for the trees that have not yet been delivered.

I received the incorrect tree...

We have internal controls to ensure we ship the correct tree with every order we process. However, the trees are handled by humans in the nursery and in the packing area, and a mistake is possible. If you feel you receive the incorrect tree, please follow the steps below...Take a picture of the treeTake a picture of the yellow tag of the tree (some trees do not have a tag)Take note of your order numberSend an email to the address: csr@everglades.farm, include the pictures and an explanation of why you believe you have received the incorrect treeKeep in mind that sometimes we recycle the plastic pots and they may have written on them the name of another tree. We apologize for the confusion this may cause, but it is the nature of the growing trees, especially when the trees come from different farms.

Delivery Refusals & Signatures

Refused deliveries
In case a customer refuses a delivery...
We will wait for the tree to arrive back to the nursery in acceptable condition, before we issue a refund. The shipping cost will be deducted from the refund amount. Once the tree is received, we will start the refund process. Refused deliveries are not reshipped or replaced.

More details below regarding refused deliveries...

A "refused delivery" in the context of FedEx or UPS means that the recipient chose not to accept the package when it was attempted to be delivered. This can happen for several reasons, including:

Recipient not present: If the recipient wasn't at home or otherwise unavailable to sign for the package when the driver arrived, they may choose to refuse delivery and have it returned to the sender.

Incorrect recipient: If the package is delivered to the wrong address, the intended recipient may not accept it and request its return.

Damaged package: If the recipient believes the package is damaged, they may refuse it and ask for a replacement to be sent.

Unauthorized order: If the recipient didn't order the package or doesn't recognize it, they may reject it to avoid potential scams or unexpected charges.

Other reasons: There could be other reasons for refusing a delivery, such as if the recipient changed their mind about wanting the item, or if the delivery attempt came at an inconvenient time.

Here's what happens after a refused delivery:

The courier driver will typically note the refusal on the package record and attempt to contact the sender for instructions.
The package will be returned to the sender, unless the sender provides other instructions.
The sender may be charged a return fee by the courier company.

Is signature required for delivery?

All our boxes are shipped with the option of NO signature required for delivery. The signature required option has a significant additional cost. Pus, trees need to be delivered ASAP, since they must be watered immediately upon arrival.

It is NOT possible to request that we ship your tree with Signature Required option.

Tree Condition on Arrival

Tree arrived in bad condition or damaged...
Most of our trees arrive in particularly good condition to their final destinations. However, there are a few times when the tree arrives stressed out. This may happen during transit, for several reasons, for example, bad weather, or delays in delivery times. If this is your case, we ask you to follow the steps below within 48 hours of receiving the tree.

Take pictures of the tree and the outside of the box

please submit pictures of the entire tree, not just the affected branchesSend the pictures to the address csr@everglades.farm

Please include your order number in your emailUnpack the tree and water the tree every day

Keep the original box, in case we ask you to ship the tree back to us

Do not plant your tree on the ground, as this voids our warranty

If your tree is not looking healthy and you plant on the ground, the tree will suffer even more. This voids the warranty.Nurse the tree for 10-15 days to allow it to recover

If you follow the steps above, and your tree does not recover and does not survive, our warranty will apply and you will either be shipped a replacement tree or you will be issued a gift card for the value of your purchase.

Our Warranty:

Our warranty only covers the tree arriving alive and in fair condition.

My tree arrived with minor damage – what should I do?

Thank you for reaching out. We acknowledge the conditions of your trees upon arrival.

Both trees are very sensitive to long trips. Please follow the steps below. Should the trees not improved, please reach back to us within two weeks.

Trees suffer a lot of stress during shipping. The tree may arrive with a few broken branches and/or dried leaves- This is normal. After removing the tree from the box, we recommend keeping the tree in the container for at least two weeks, to allow the tree to gain strength.

Follow the recommendations below:

Cut off any broken or damaged branch

Water the tree every day for the next 2 weeks

Expose to sun as much as possible

Bring indoors or protect from weather below 60 degrees

My tree has arrived and it has a broken trunk – what should I do?

Many of our trees are propagated by Airlayering.

When the tree is propagated this way, the main trunk of the tree is an existing branch from the mother tree.

The trunks of this tree may have the following characteristics:

Main trunk may have many other sections where other branches have been removed
Main trunk may not be completely straight
Main trunk may have several branches on the canopy
Main trunk may have some its outer bark broken or peeling off

Keep in mind that the trunk will keep growing and getting bigger and stronger as the tree grows, and within 12 months, the trunk will look completely different.

My tree arrived stressed out or damaged – can I plant it in the ground?

Do NOT plant your tree on the ground while it is stressed out. Trees are more vulnerable when they are stressed out.
Keep nursing the tree in the container, until its condition has improved. It may take several weeks or better weather to achieve this.

Is my tree alive?

Sometimes your may need to determine if your tree is alive. This happens often if you have a type of tree that changes leaves during the winter months.

https://youtu.be/G6nXrTIXEPA?t=28

Tree Stress, Pruning & Appearance

My tree was pruned from the top – would this be a problem for future growth?

Top of the tree has been pruned. This will not affect future growth of your tree.

To ensure that the tree you order fits perfectly into our shipping boxes, we regularly trim the upper branches or trunk of the trees. Rest assured, this process known as "topping off" has no impact on the future growth of the tree.

Over time, the trunk will continue to grow thicker and taller and other branches will emerge.

Dehydration symptoms for my tree – My tree is alive but has lost all its leaves...

Please follow the tips below to help your dehydrated tree recover as quickly as possible.

Water the tree: Give the tree a good watering to replenish its moisture. Use room temperature water and pour it slowly at the base of the plant until the soil is thoroughly moistened. Avoid overwatering, as this can lead to root rot.

in the hot summer months, mango trees in containers may suffer dehydration during the hottest part of the day, typically in the afternoon. You may need to water your tree more often

Mist the leaves: Tropical trees often thrive in humid conditions. Mist the leaves of the tree with water using a spray bottle. This will help increase the humidity around the plant and prevent further dehydration.
Provide shade: Keep the tree away from direct sunlight, especially during the hottest parts of the day. Placing it in a shaded area will reduce stress on the plant and prevent further water loss through evaporation.
Check the drainage: Ensure that the pot or container has proper drainage holes. If the tree is sitting in excess water, it can lead to root rot and further damage. Make sure any excess water can drain freely from the pot.
Maintain consistent moisture: Keep the soil consistently moist but not waterlogged. Check the soil regularly and water whenever the top inch or so feels dry. Avoid letting the soil completely dry out between waterings.
Increase humidity: If the environment is dry, you can increase the humidity around the tree by placing a tray filled with water and pebbles near it. As the water evaporates, it will create a more humid microclimate.

* Avoid fertilization: Refrain from fertilizing the tree immediately after receiving it. Give it some time to recover before introducing any additional stress.

Observe and monitor: Keep a close eye on the tree's progress. Watch for any signs of improvement or worsening of its condition. If the tree doesn't show signs of recovery within a reasonable time or continues to deteriorate, you may need to consult a local plant expert or arborist for further guidance.

Remember that different tree species have specific care requirements, so it's essential to research the specific needs of your tropical tree for optimal recovery.

What is the white residue on the leaves of my tree?

Our irrigation system uses well water that is high in calcium.

The white residue in the leaves of your plants is calcium residue. It is not mold or fungus.

This why powdery residue on makes the leaves look unsightly. But it does not cause any damage to your tree.

SOLUTION: Cleaning the leaves with a sponge with dish soap and rinsing it with water will get rid of this residue.

Well water often contains high levels of minerals, such as calcium and magnesium. These minerals can form a white residue on the leaves of plants when the water evaporates. It makes the leaves look unsightly.

Claims, Help & Follow-Up

How to submit an insurance claim with FedEx?

Our trees are shipped with insurance against damage and for packages lost in transit. FedEx insurance does not cover packages stolen after they have been delivered. The shipper or the customer can file an insurance claim, but not both. Please visit the link below to start the claim process.https://www.fedex.com/en-us/customer-support/claims.html

FedEx customer service phone number 800.463.3339

How do I leave a Google Review for Everglades Farm?

We are glad to hear that you are happy with the plants that you received from Everglades Farm.

Please provide a 5-star review thru the link below

https://g.page/everglades-farm-homestead/review?rc

or..

If the link does not work... search for "Everglades Farm in Homestead" on google. Your comments are greatly appreciated.

Address, Rerouting & Local Delivery

Can I reroute the package once it is out for delivery?

Our warranty covers the plant arriving in good condition. As the plants are sent with insurance from the carrier.

However, if the customer changes the delivery terms or reroutes the plant. The customer now assumes responsibility for the condition of the plant, since the customer rerouted the delivery and not the shipper.

Can I change the delivery address of my shipment?

Due to the nature of shipping live trees. Once the order has shipped, we are not able to change or alter in any way the delivery addresses. You need to contact the courier directly and try to make the delivery changes that you required.

We are not responsible for any loss or damages to the trees that are a result of the customer changing the delivery address.

Sincerely,

The Everglades.Farm customer service team.

Am I within the local delivery area?

Due to circumstances beyond our control, local delivery service is not available at the moment. Updated May, 3, 2021.

However, reliable and efficient shipping with FedEx ground is available. FedEx ground transit time is usually one day for local customers.

We offer local delivery to customers that live within 30 miles of our nursery location in Homestead FL.

We typically deliver Monday-Saturdays. Orders placed before 2:00PM are usually delivered the following business day.

For help, text: 305-224-6884 or email: service@everglades.farm

We do our best to keep our next-day local delivery promise. However, we cannot guarantee it, as we depend on third party delivery partners.

Do you offer pickup?

CUSTOMER PICKUP IS CURRENTLY AVAILABLE.Pick-Up Schedule: Monday - Fridays 9:00 A.M. - 4:00 P.M. & Saturdays 9:00 A.M. - 1:00 P.M.Pick-Up Address: Everglades Farm - 19775 SW 296 Street - Homestead, FL 33030

To place an order for pickup. Please follow the steps below...
You can place the order during your visit
Local customers qualify for a PICKUP discount, typically 20% OFF the entire order
You can pay with cash or credit cards
If you have any concerns, please send an email to:csr@everglades.farm (please include your order number)

Terms:
Heavy rain may interfere with local pickup service
Subject to change without notice
We are not open on weekends

In some cases, it may take 1-2 business days for your pickup order to be ready.

What shipping carrier do we use?

FEDEX ground and FEDEX Express are the only shipping services we use. For smaller packages, we may use USPS.

We only ship Express to some destinations. For example, Puerto Rico, Hawaii, Washington State and a few other States.

Can we ship your tree using another carrier?

We are not able to ship using other carriers.

Shipper Waiver Authorization Form – Everglades Farm

Do you ship to the Caribbean?

We do not ship directly to the Caribbean using a carrier service like FedEx.

However, we do ship to the Caribbean by delivering the trees in boxes to the freight forwarder company (in Miami, FL) used by our customers.

Do you ship to Puerto Rico?

We do ship to Puerto Rico using Express (Air) service.

You can place your order on our website and we will ship it for you.

2-3 business days to process your order.

It usually takes 1 day in transit.

Do you ship to Hawaii – Do you ship to Oahu?

We do ship to Hawaii using Express (Air) service only .

You can place your order on our website and we will ship it for you.

It usually takes 1 day in transit.

Do you ship internationally – Do you export – Can I transport my tree?

We have a limited capability to ship internationally at the moment.

We can provide Phytosanitary Certificates for a fee. It takes several days to obtain a "Phyto" certificate, as we need to coordinate with our local Agriculture Inspector.

Export orders cannot be placed directly on our website, our customer service team has to prepare the order for you, including charges for the Phytosanitary certificate.

Please reach out to us via email with your export enquiry: csr@everglades.farm

Can you provide a phytosanitary certificate for your trees?
General information regarding phytosanitary certificates and the export process.

The Phytosanitary Certificate Processing Fee includes:

We are not responsible for damaged to your trees during transit to the destination country, or for any other issues with the importing country agricultural laws or quarantines.our liability ends when we deliver your plants in boxes to the freight forwarder with the corresponding phytosanitary certificate.

Do not place an export order directly on our website before contacting us and paying for the phytosanitary certificate. Your order will be shipped automatically to the freight forwarder and the trees may get destroyed or damaged during transit.

*This fee is non-refundable, even if we do not end up shipping your plants*

Processing the initial request of form PPQ 577
Payment of the USDA required Fee
Schedule the inspector visit to the nursery
Meeting inspector to conduct plant(s) inspection
Receipt of Phytosanitary Certificate
Preparation of commercial invoice
One certificate can be used for shipments with multiple boxes and multiple trees
Certificate has validity for 30 days
This fee does not include the shipping charges associated with delivering your trees to the freight forwarding shipper

Instructions:

To make an export order, you must reach out to us via email: csr@everglades.farm . We will send you an invoice to process the non-refundable phytosanitary certificate. After we have received payment for the Phytosanitary Certificate, please reach out to us with the plants you want on your export order.

Please visit the link below for additional information:

https://everglades.farm/products/phytosanitary-certificate-processing-fee

Pests under the leaves of the trees – What to do about it?

Sometimes the leaves (typically the back) could be affected by pests such as:

leaf miners
mites
and others

The first line of defense is to wash the affected leaves with dish soap and water.

You can use a sponge or a piece of cloth.

The second line of defense is to try a more eco-friendly product, like neem oil.

The third option is to buy a general purpose insecticide that you can purchase in a gardening center.

If the problem persists, you can reach out to us with a picture of the affected area, so we can ask the person in charge of plant inspections.

Pesticides / Insecticide – Do you recommend any specific product?

People often inquire about the type of insecticide we utilize for our plants in our nursery.

To ensure effective insect control, we employ a variety of solutions in our nursery.

In order to stay ahead of insects, we regularly alternate between different products.

The products we utilize are of commercial grade and generally not available for home use.

Nevertheless, there are some insecticides available in smaller packaging that you might consider for your plants.

While we are unable to provide specific recommendations, we do use Acephate97UP insecticide, which can be purchased online.

If other organic solutions are not solving the insect problem with your fruit trees, consider using the product Acephate97UP

Make sure you read the entire label, and used the product according to the label instructions. Fruits on the tree that has been sprayed should be discarded.

Please remember to carefully follow all instructions and safety precautions mentioned on the product label or any other treatment you use on your plants

Organic pest control with Neem Oil...

Yes, neem oil is considered a good pest control option in many cases. Neem oil is derived from the seeds of the neem tree (Azadirachta indica), which is native to India. It has been used for centuries as a natural remedy for various ailments and as an insecticide.

Neem oil contains compounds called azadirachtin and limonoids, which have insecticidal properties. When used as a pest control agent, neem oil can disrupt the life cycle of insects, repel them, and even kill them. It is effective against a wide range of pests, including aphids, mealybugs, scale insects, whiteflies, mites, and certain caterpillars.

One of the advantages of neem oil is that it is relatively safe for humans, pets, and beneficial insects when used as directed. It is considered a low-toxicity pesticide and is commonly used in organic gardening. However, it's always a good idea to read and follow the instructions on the product label to ensure proper usage and minimize any potential risks.

Neem oil can be applied as a spray to the affected plants, targeting the pests directly. It is important to note that neem oil is most effective as a preventive measure or when used in the early stages of an infestation. If the pest problem is severe, additional or alternative pest control methods may be necessary.

Overall, neem oil can be a useful tool in an integrated pest management approach, which combines various strategies to control pests effectively while minimizing harm to the environment.

I have found big worms in the potted soil of my plants...

The potting soil utilized by us has the potential to harbor centipedes, which are beneficial for soil health. Despite their intimidating appearance, these creatures pose no threat to your plants and instead contribute to soil aeration and insect control. However, there is a possibility of mild bites from them.

Although we take measures to prevent the occurrence of centipedes, natural processes may still lead to their presence. In such instances, you can carefully remove them from the soil and dispose of them without any harm.

Centipedes are beneficial for soil health.

How to treat plants against pests?

To keep our plants healthy, we use commercial grade products purchased in bulk and are not typically labeled for home-use or retail sale.

However, there are several natural remedies to keep your plants healthy. Some of these are included in the list below...

Neem oil: Neem oil is a natural product that is effective against a wide range of pests, including mites and worms. It works by disrupting the insect's hormonal balance, preventing them from reproducing and feeding. Neem oil can be applied directly to the affected areas of the tree, but it is important to follow the instructions on the label carefully.

Garlic and chili pepper spray: A solution of crushed garlic and chili peppers mixed with water can be an effective natural pesticide. Simply spray the solution onto the leaves and fruit of the tree to deter pests.

Soap and water: A solution of mild soap and water can help control pests, mites, and worms. Mix a few drops of liquid soap with water and spray it onto the affected areas of the tree.

Beneficial insects: Some insects are beneficial to fruit trees, as they feed on pests and help control their populations. Ladybugs, lacewings, and parasitic wasps are all examples of beneficial insects that can be introduced to the tree's ecosystem.

It is important to note that not all pest control methods are appropriate for all trees or pests. If your tree does not show improvement, consult with a local expert or a nursery to determine the best course of action for your specific situation. Additionally, it is important to follow all safety precautions when using any type of pesticide or natural remedy.

How to treat bugs in your plants – organic pest control for your garden...

There are several organic pest control ideas that can be effective in managing pests in a garden or indoor environment. Here are some options:

Organic Pest Control Methods

1. Beneficial Insects: Encourage ladybugs, lacewings, and parasitic wasps to prey on garden pests. Plant diverse flowers, herbs, and plants to attract these beneficial insects for a balanced ecosystem.

2. Companion Planting: Use plant combinations to deter pests, such as marigolds repelling aphids or basil alongside tomatoes to ward off tomato hornworms.

3. Neem Oil: An effective organic pest control option, neem oil acts as a repellent, disrupts insect life cycles, and can be used on various pests.

4. Soap Sprays: Homemade or commercial insecticidal soap sprays suffocate soft-bodied pests like aphids, mites, and whiteflies, providing a short-term solution.

5. Diatomaceous Earth: A natural abrasive powder made from diatoms, diatomaceous earth acts as a barrier or can be dusted on plants to control pests like slugs and snails.

6. Physical Barriers: Install nets, fences, or row covers to protect plants from larger pests like birds and rabbits, particularly useful for safeguarding fruits and vegetables.

7. Organic Repellents: Garlic, onion, hot pepper sprays, or essential oils like peppermint and eucalyptus can repel pests; test on a small plant portion first to avoid damage.

8. Handpicking: Manually remove pests for smaller infestations, such as picking off caterpillars or slugs.

Remember, organic pest control methods may require repeated applications and may not provide immediate results. It's important to monitor your plants regularly, identify the pests correctly, and tailor your pest control approach to the specific pest problem you're facing.

What type of soil should I use?

Most commercial potting soils should be suitable for growing fruit trees. However, a mixture of 1 part sand, 1 part peat, and 1 part bark or perlite will also serve quite well. The potting medium should be loose enough to allow adequate but not excessive drainage. 1

We grow thousands of plants every year, and we use several potting mixes that are suitable for our particular growing conditions. Our customers often ask what type of soil should they use? You may try the mix above, but for most people regular potting mix should also work fine.

We buy our soil in bulk, and this is one of the mixes that we would typically use, but not all our plants have this mix, since some of our plants may come from other local growers:

40% Florida peat

35% Pine Bark 3/4

25% Wood Pines

Source: https://edis.ifas.ufl.edu/publication/MG243 Publication #HS57. Horticultural Sciences Department, UF/IFAS Extension.

What type of container or pot do you recommend?
We grow thousands of plants every year, so we use low-cost plastic containers.

The common sizes for these containers are: 1, 2 , 3, 7, 10, 15, 20, 25 gallons

Most of our plants can be grown in containers.

What type of container or pot should you use?

It is really up to you. Your options include plastic, metal, clay, ceramic, wood and many others normally available at nurseries and garden supply stores.

Make sure the container you use has adequate holes at the bottom for draining excess water.

Can I grow my tree in a container?

Most fruit trees can be grown in a container. Follow the recommendations below...

Start small with a tree in a 3 or 7 gallon container
Every 6-10 months transplant the tree to a higher capacity container
The ideal container size to grow fruit trees is 10-15 gallons, so you can move it indoors during the winter months, if necessary
Make sure your container has draining holes on the bottom of the container, so that any excess water can drain

How to transplant to bigger containers / pots?

This table summarizes the key indicators that suggest a tree or plant may need to be transplanted to a bigger container.

Indicator

Description

Soil is drying out faster than usual

Indicates the plant may need more space

Roots have become entangled

Suggests the plant is outgrowing its space

Roots protruding from drainage holes

A clear sign the plant needs a larger pot

Tree or plant appears too large for container

Visual indicator that a bigger pot is needed

How to transplant to bigger pots or containers.

Step

Description

1. Ideal Time for Repotting

The majority of plants can be repotted at any time of year, but summer is ideal.

2. Remove from Current Pot

Remove the tree from its current pot by grabbing the base of the plant or trunk and turning at an angle.

3. Watering Rootbound Plants

Water heavily rootbound plants before removing from the pot to help loosen them.

4. Tease the Roots

After removing the plant, tease the roots to loosen them slightly before transplanting.

5. Choose the Right Pot

Choose a pot that is the next size up from the current one and has adequate drainage holes.

6. Add a Layer of Compost

Put a layer of compost at the bottom of the pot to sit the root ball about 1 inch below the pot's edge.

7. Position the Tree or Plant

Place the tree or plant in the new pot, ensuring that it is centered.

8. Fill with Compost

Fill in around the rootball with compost until the soil level is correct.

9. Firm Up and Water

Firm up and fill the pot with water. After the first watering, top up the soil if it compacts slightly.

How to plant my tree on the ground?

Dig a hole on the ground about twice the size of the plastic container. Put some of the loosen soil back in the hole.
If available, apply 8-3-9 granular fertilizer to the hole.
Water the loosen soil and fertilizer.
Carefully remove the tree from the plastic container and place in the hole.
Plant so top of root system is at or above soil level.
Shovel the soil back into the hole and tamp lightly to remove air pockets on the ground.
Water the tree again
if available, add mulch to the top of the tree to keep moist.
water your tree every day or every other day.

Do not plant the tree during the winter months. Do not fertilize the tree during the winter months.

PROTECTING TROPICAL TREES FROM COLD WEATHER. Young Tropical and Subtropical trees cannot tolerate freezing temperatures for very long. If you live in an area with this type of temperature. it is recommended that you grow your tree in the container, so you can bring it indoors during cold spells.

Climate, Seasons & Cold Weather

USDA Growing Zones?

Tropical trees could be planted on the ground in zones 9-11.Very sensitive plants, for example, June Plums, Bananas, Etc should be protected from cold weather, even when planted on the ground.

To find out your USDA growing zone, please visit the web site below...

https://planthardiness.ars.usda.gov/

In all other zones, they need to be grown in containers

Young tropical trees will always suffer, when temperature drops below 50 degrees.

We experience freezing temperatures where I live?

Most young tropical trees and plants will not survive temperatures below 32 degrees.

They should do well planted on the ground in USDA zones 9-10.

But you may try to fool Mother Nature by growing them in containers indoors if you can fulfill the mangoes' heat and light requirements, or if you have a greenhouse.

Most fruit trees can be grown in a container. Follow the recommendations below...

Start small with a tree in a 3 or 7 gallon container
Every 6-10 months transplant the tree to a higher capacity container
The ideal container size to grow fruit trees is 10-15 gallons, so you can move it indoors during the winter months, if necessary
Make sure your container has draining holes on the bottom of the container, so that any excess water can drain

Most tropical fruit trees will survive if they can be protected from freezing temperatures.

For Most tropical plants, we recommend bringing indoors once temperatures drop below 40 degrees.

If your tropical tree is planted on the ground, we recommend providing protection by covering the tree during the cold winter nights.

Does cold weather damage to your tree?

If you live in an area where the average temperature is 50 degrees or lower, during the day or at night, consider placing your order when the weather is warmer, as we are not responsible for damage to the trees due to cold weather.

Can I plant my tree in the winter?

Tropical fruit trees shouldn't be planted in the winter, according to experts.

Young trees in pots typically cannot withstand below-freezing temperatures and suffer significant damage when it falls below 50(F) degrees Faren height.

Your tropical plant should be kept in containers and planted during the warmer months of the year.

Tropical trees may need to be continuously cultivated in pots, or at least for the first three years, if you reside in a region with freezing winter temperatures. This is because the smaller the tree, the higher the likelihood that it won't survive the cold weather.

Growth, Size & Structure

How tall dwarf varieties grow?

This depends on the type of tree, for example, mango, avocados, etc.

However, some trees are called dwarf because they prefer to grow to the sides, instead of up.

Some Dwarf varieties stay under 8-10 feet tall, citrus trees, jaboticabas, miracle fruit, etc.

Other dwarf varieties grow a little taller, around 12-18 feet tall, like mangos, avocados and guavas.

However, you can always trim the top of the trees, and keep it to the desired height.

Of course, there are exceptions, like coconuts, papayas, and a few others. These trees cannot be trimmed from the top.

Growth below the graft line – My tree is growing below the graft?

If your tree has growth below the graft line... You need to remove (cut out with scissors) any of the new growth below the graft line.

What is Grafting?

Grafting involves joining a piece of a mature tree (scion or budwood) to a seedling (rootstock). The scion becomes the new trunk and branches of the tree and the rootstock becomes the root system. Grafting is the method of propagation for a lot of tropical trees, like mangos, avocados, mameys, jackftuits, and many others.

Any growth below the graft line is part of the scion or budwood, meaning it is not the variety that you purchased, but rather the same cultivar as the scion.

In the case of mangos, the most common scion variety is Turpentine Mango.

In the case of avocados, the most common scion variety is Waldin Avocado.

In some cases, the rootstock may not survive, but the scion does. In this case, you no longer have a viable grafted tree, and in most cases, consider discarding the tree.

Since,

You have to wait several years (7-10) for fruit production.

Your tree will produce the less desirable fruit of the scion variety.

3-gallon vs 7-gallon trees – Is there a big difference?

Typically our 7-gal trees are older than the 3-gal trees. Usually 8-12 months older. Sometimes even older than 12 months, and in some less time.

Some of the advantages of buying a 7-gal tree are:

Trees are more established, that is, thicker trunk, and more developed roots
They may produce and be able to hold the fruit, better than trees in a 3-gal container
They typically have more branches and foliage

WARNING: 7-gal trees are typically pruned at the top before shipping, since they have to fit in a 4 feet tall box.

From time to time, We purchase trees from other local growers to keep up with demand. The trees from other growers may come in 7-gal containers, but they may not be as fully developed as our regular 7-gal trees. However, the price will also be impacted accordingly.

Pruning & Maintenance

Can I prune and trim the tree all the time?

The source for this article is: This document is HS1372, one of a series of the Horticultural Sciences Department, UF/IFAS Extension. Original publication date September 2020. Visit the EDIS website at https://edis.ifas.ufl.edu for the currently supported version of this publication.

HAND PRUNING AND TRAINING OF TROPICAL AND SUBTROPICAL FRUIT TREES1

Jeff Wasielewski, Jonathan H. Crane, and Carlos Balerdi 2

Tropical fruit trees should be pruned for the following reasons:

To control their size and shape;

To potentially promote earlier flower and fruit production;

To maintain fruit production in the lower tree canopy;

To remove unhealthy portions of the trees;

To reduce the likelihood they will fall or break apart during a tropical storm.

Download PDF

Link to original article

Watering your trees during the hot summer months...

During the hotter months in Florida we water the plants early in the morning and then we refresh them again around 12:30 pm. I know that this may not be possible for you, as a homeowner, but this is how you help the plant survive the very hot temperatures that occur during the day, especially in Florida.

How to cancel or edit my order?

You can cancel or edit your existing order from three different places...

1.) The Order Status Page: The order status page is shown upon completion of a checkout and is accessible from several other locations.

2.) The Customer Account Page: When you log in with your user name and password in our web site: Everglades.Farm

3.) Order Confirmation/Delivery Notifications: The email confirmation that you received, after you placed your order

Not able to cancel order as order shows confirmed or shipped?

In case you are not able to cancel the order yourself, please read below for additional options:

Order Status is Confirmed.

The tree has been packed and is ready to be picked up by the carrier. We cannot cancel orders that have the confirmed status. However, we will try to retrieve the box if possible. If we are able to retrieve the box, you will receive an automatic order cancellation confirmation via email.

How to Cancel an Order with Confirmed status.

If your order status is confirmed, you can try to cancel your order by contacting us as soon as possible. We will make an attempt to retrieve the box, but we cannot guarantee that we will be able to do so.

Order Status is Shipped

The box is now in possession of the carrier. We cannot cancel orders that have the shipped status. However, you may contact the carrier directly to have the box rerouted to us. Please note that we may charge you a restocking fee of 10% or higher to cover the costs associated with handling and packing your trees.

How to Cancel an Order with Shipped status.

If your order status is shipped, you can contact the carrier directly to have the box rerouted to us. However, we may charge you a restocking fee of 10% or higher to cover the costs associated with handling and packing your trees.

Please Note

We cannot cancel orders that have been delivered.

We cannot cancel orders that have been picked up by the customer.

We may charge a restocking fee of 10% or higher for any cancelled orders.

What is the return process?

Nursery stock cannot be returned without our authorization by email. Once a tree has been planted, it cannot be returned. Claims for receiving damaged or unhealthy trees may not be authorized after 48 hours or you receiving the tree. Please water the tree every day while in your possession.

Once a return has been approved, it maybe subject to a 25% restocking fee (does not apply if the tree is being returned because it suffered severe damaged during transit).

In case we request that you return the tree to us, please follow the steps below to start a return process...

After you have submitted (service@everglades.farm) pictures of the entire box and pictures of the entire plant, the return process is as follows:

We send by email a FEDEX return label
You pack the tree in the original box or a similar box
stick the label outside the box
Take the box to a FEDEX pickup location, like the FEDEX Store
We receive the tree in a few days
We issue the refund or send you a replacement tree

Our liability will not be greater than the cost paid for the order, under any circumstance.

Restocking Fee – Is there a fee for returning the tree?

Everglades Farm Restocking Fee Policy:

Thank you for choosing Everglades.Farm for your tree purchase. We strive to provide our customers with the best customer service experience. In the event that you decide to return a tree in good condition, a 25% restocking fee applies. This policy is to cover partially the associated costs of the return. Please review the following policy details:

A 25% restocking fee applies for returns. Subject to approval and based on the below terms:
1. Eligibility for Return:

- We must provide the customer a return authorization via email

- The tree must be returned within 7 days after you received the tree

- Any damages to the tree must be reported within 48 hours of the tree arriving to its ship to destination

- While the tree is in your possession, the tree must be cared for with adequate irrigation and sun exposure

- The tree must be in its original condition, undamaged

- The tree must be returned in its original packaging, or a similar box

- Trees that have suffered cold-weather damage do not qualify for a return

2. Restocking Fee:

- A restocking fee of 25% will be deducted from the refund amount. This fee is intended to cover the costs associated with processing the return, inspecting the tree, and restocking it for resale.

- The restocking fee is calculated based on the original purchase price of the tree.

3. Return Process:

- To initiate a return, please contact our customer service team either by phone or email, providing your order details and reason for return.

- Upon approval, we will provide you with a paid return label via email, which you can use to ship the tree back to us.

- Please note that the return label covers the shipping cost, but it does not include a new shipping box. You are responsible for packaging the tree securely using the original box or suitable packaging materials.

-- The shipping label provided can only be based on the original ship to address provided in the order confirmation

-- Customer is responsible for delivering the tree to the carrier pick up location. The tree must be properly packaged and labeled.

4. Refund Process:

- Once we receive the returned tree and verify its condition, we will process the refund.

- The refund will be issued using the original payment method, minus the 25% restocking fee.

- Please allow up to 10 business days for the refund to be processed and reflected in your account.

- Original shipping charges are not refundable

5. Exceptions:

- This restocking fee policy does not apply to trees that arrived damaged or defective. For such cases, please refer to our separate policy on damaged or defective items.

By purchasing a tree from Evergaldes.Farm , you agree to comply with this 25% restocking fee policy. We understand that returning a tree is a decision that may arise due to various reasons, and we aim to facilitate the process while covering some of the associated costs. If you have any questions or concerns regarding this policy, please contact our customer service team, and we will be happy to assist you.

The source for this article is: Publication HS57, one of a series of the Horticultural Sciences Department, UF/IFAS Extension. Original publication date April 1994. Revised August 2011 and March 2016. Reviewed January 2020. Visit the EDIS website at https://edis.ifas.ufl.edu/publication/MG243 for the currently supported version of this publication.

GROWING FRUIT CROPS IN CONTAINERS

Jeffrey G. Williamson 2

People frequently want to grow some types of fruit trees in containers, because of poor soil, improper climate, or lack of sufficient space. Fortunately, a wide variety of fruit crops can be grown in containers with some degree of success. However, such plants will rarely be as attractive or grow and fruit as well as those grown under optimal conditions in the ground.

One of the principal reasons for growing fruit plants in containers is portability. Thus, tropical and subtropical fruits can be grown in containers in areas where freezes might occur. The size and mobility of the containers allows the plants to be moved indoors during periods of damaging temperatures. This does not mean, however, that temperate zone fruits can be produced in subtropical areas, because these fruit trees require a certain amount of cold weather each winter in order to grow properly and produce fruit.

Many fruits which can be successfully grown in containers are listed in Table 1. It is by no means complete, as most fruit trees could be grown in containers if the size of the container were not a problem. Most will produce some fruit if given proper care.

Containers may be plastic, metal, clay, ceramic, wood, or any others normally available at nurseries and garden supply stores. Used whiskey barrels cut in half are excellent, or wooden boxes may be built to order. The container should have adequate holes at the bottom for drainage of excess water.

POTTING

The drainage holes of the container may be covered with pieces of screen mesh to prevent the soil from washing out. A (1–2 in) layer of gravel should be placed in the bottom of the container to facilitate drainage.

Examine the root system of the plant. If it is pot-bound or has experienced severe root crowding in its previous container, judiciously prune some of the larger roots and loosen others to facilitate root proliferation in the new container.

The container should be partially filled with soil (large containers should be filled at the site where they are expected to remain). Place the plant in the partially-filled container of soil to its correct planting depth which is the depth at which the plant was previously grown. The final soil surface should be 1–4 in. below the rim of the container, in direct proportion to container size, to allow for watering.

Complete filling the container and firm the soil around the plant. Water thoroughly but do not fertilize until new growth commences. An attractive mulch of bark, gravel, or other material can be added to improve the appearance of the container.

LIGHT

Most fruit crops grow best in full sunlight, but some will do well in partial shade. However, plants grow in direct proportion to the amount of light received, if other conditions are optimum, so container-grown fruit trees should be placed where they will receive maximum sunlight.

It is important that rapid changes in light exposures be avoided, i. e., plants growing in partial shade should not be suddenly exposed to complete direct sunlight. Any plants that are to be grown indoors part of the year should be acclimated by gradually reducing the light to which they are exposed for 2–3 weeks before moving them inside and vice versa for plants being moved outdoors. Such acclimation is not necessary for plants that are to be moved indoors for a few days during freezes.

TEMPERATURE

Tropical and subtropical fruit trees cannot tolerate freezing temperatures for very long. Some will be killed back to the soil by mild freezes while only small twigs will be killed on others. Some root damage can occur because the root system is not as well insulated from cold in a container as it would be in the ground. Cold hardiness depends on the plant, the care it receives and many other factors. Protection from severe cold is essential for all tropical and subtropical fruits growing in containers. Plants may be covered temporarily with blankets, paper, or other material as protection against hard freezes, but such materials should be removed each morning to allow the plants to take full advantage of incoming solar radiation. Plants moved indoors during cold spells should be placed away from drafts caused by doors and heating ducts.

WATER

Most container-grown plants that do not thrive are usually in poor condition due to faulty watering practices, usually overwatering. Plants growing in containers should be watered only as needed. The frequency of watering depends upon such variables as type and size of plant, type and size of container, temperature, humidity, potting medium, and others. For most plants, the upper surface of the soil should be allowed to become dry to the touch before watering. Then water thoroughly by slowly filling the container. Good drainage of excess water from the containers is essential.

The soil in plastic, metal, and ceramic containers generally stays wet longer than it does in wood or clay container, which allow water to evaporate through the sides. Cool weather generally slows plant growth and thus reduces the plant's need for moisture, so watering should be less frequent during cool weather.

FERTILIZER

Good nutrition is essential for the success of container-grown fruit trees, but excess fertilizer can result in overgrowth, poor fruiting, and possible dieback due to salt accumulation. Water-soluble fertilizers are widely available and should be used according to label directions. If mature foliage is a deep green color in most plants, adequate fertilizer is being used.

Many fertilizers can be used successfully, provided they are complete and balanced. The fertilizer should contain nitrogen, phosphorus, and potassium in balanced proportions and should include lesser amounts or traces of magnesium, iron, manganese, zinc and copper. The ingredients and quantities of each nutrient contained are listed on the fertilizer label.

Salt accumulation may sometimes be a problem and is often indicated by a white crust on the soil or container and may be due to excess fertilization and/or water containing considerable soluble salts. Should this occur, the container should be thoroughly leached by slowly running water through the container for several minutes. This will carry excess salts down through the soil and out the drainage holes.

PRUNING

With few exceptions, fruit trees will develop and maintain their natural shape with little or no training or pruning. They will occasionally become "leggy" when grown indoors or in poor light for too long. Leggy branches should be partially cut back to force branching and bushiness.

Frequently, the top will grow rather large and begin to exceed the capability of the root system. Consequently, some leaf shed and twig dieback will often occur. Such plants should be pruned back heavily to rejuvenate them. When plants are heavily pruned, less fertilizer and water will be necessary to compensate for the reduced plant size.

FRUITFULNESS

Most fruit crops will produce fruit in containers, given time, good care, and adequate size and age. However, naturally large fruit trees will require larger containers to bear much fruit, as the amount of fruit produced is proportional to the plant's size, so large yields should not be expected. Many fruit plants need to be quite large in order to fruit at all, so their size can quickly become limiting in containers.

Many fruit crops require the presence of pollinizer cultivars and pollinating insects, but such considerations are discussed in other documents dealing with specific fruits.

It must be emphasized that even under the best of conditions, fruit production in containers will not equal the quantity produced on trees in the ground, as fruit trees grown in containers are usually growing under sub-optimal conditions.

TABLES

Table 1.

Fruit crops that can be grown in containers.

Tropical Fruits

Citrus Fruits

Temperate Fruits

Avocado (Persea americana)

https://edis.ifas.ufl.edu/topic_avocado

Calamondin (Fortunella japónica)

Blackberry (Rubus spp.)

https://edis.ifas.ufl.edu/topic_blackberry

Banana (Musa spp.)

https://edis.ifas.ufl.edu/topic_banana

Key Lime (Citrus x aurantiifolia)

https://edis.ifas.ufl.edu/ch092

Blueberry (Vaccinium spp.)

https://edis.ifas.ufl.edu/mg359

Barbados Cherry (Malpighia emarginata)

https://edis.ifas.ufl.edu/topic_barbados_cherry

Kumquat (Fortunella spp.)

https://edis.ifas.ufl.edu/fr368

Fig (Ficus carica)

https://edis.ifas.ufl.edu/topic_fig

Capulin (Prunus salicifolia)

Lemon (Citrus x limon)

https://edis.ifas.ufl.edu/topic_lemon

Strawberry (Fragaria x ananassa)

https://edis.ifas.ufl.edu/HS403

Carissa (Carissa macrocarpa)

https://edis.ifas.ufl.edu/topic_natal_plum

Limequat (Citrofortunella x floridana)

Carambola (Averrhoa carambola)

https://edis.ifas.ufl.edu/topic_carambola

Tahiti Lime (Citrus x latifolia)

https://edis.ifas.ufl.edu/topic_limes

Cocoplum (Chrysobalanus icaco)

Ceylon Gooseberry (Dovyalis hebecarpa)

Coffee (Coffea spp.)

https://edis.ifas.ufl.edu/topic_coffee

Grumichama (Eugenia brasiliensis)

Guava (Psidium guajava)

https://edis.ifas.ufl.edu/topic_guava

Jaboticaba (Plinia cauliflora)

https://edis.ifas.ufl.edu/topic_jaboticaba

Kei Apple (Dovyalis caffra)

Limeberry (Triphasia trifolia)

Miracle Fruit (Synsepalum dulcificum)

Naranjilla (Solanum quitoense)

Papaya (Carica papaya)

https://edis.ifas.ufl.edu/topic_papaya

Passion Fruit (Passiflora edulis)

https://edis.ifas.ufl.edu/topic_passion_fruit

Pineapple (Ananas comosus)

https://edis.ifas.ufl.edu/topic_pineapple

Pitomba (Eugenia luschnathiana)

FOOTNOTES

This document is HS57, one of a series of the Horticultural Sciences Department, UF/IFAS Extension. Original publication date April 1994. Revised August 2011 and March 2016. Reviewed January 2020. Visit the EDIS website at https://edis.ifas.ufl.edu for the currently supported version of this publication.
Jeffrey G. Williamson, professor, Horticultural Sciences Department; UF/IFAS Extension, Gainesville, FL 32611.

What fertilizer do you recommend – and how to apply it?

We recommend granular fertilizer for most of the tropical fruit trees.

You can purchase the fertilizer on our website thru the link below...

Fertilizer for Fruit Trees Granular N-P-K- with Micronutrients Fersol, 1 Pound Bag

Fersol is formulated to boost growth of tropical fruit trees
This total package of N-P-K along with key micronutrients matches the needs of your plants over the growth cycle
Superior control and dependable nutrient release for the most effective feeding to grow strong healthy plants.
Last up to 60 days. Sprinkled on top of potting medium. Application rates on package label.
Great for orchids, bromeliads, nursery, foliage, bedding plant, potted plants, and landscape plants.
Application Instructions...

APPLICATION

Application for trees in 3 GAL Containers: Scatter 4 ounces of fertilizer around the tree 4-6 times per year (do not apply during winter, or when tree is flowering)

Application for trees in 7 GAL Containers: Scatter 8 ounces of fertilizer around the tree 4-6 times per year (do not apply during winter, or when tree is flowering)

Application for trees planted on ground: Small trees: 1-2 pounds. Larger trees: 2-3 pounds around the tree and away from the trunk, 4-6 times per year (do not apply during winter, or when tree is flowering)

Can also be applied by foliar sprays by diluting the product with water and mixing in a spray bottle

WARNING: Fertilizer should not be applied during winter months or when the tree is flowering

My trees have not survived after several months. What can I do?

There are many reasons why tropical trees do not survive. If you reside in a USDA growing zone lower than 9, the chances of tropical trees surviving when planted on the ground are slim.

However, growing tropical trees in containers and greenhouses may be your only viable option.

Warning: It is important to note that even though this method (growing in containers) may increase the chances of survival, it does not guarantee success.

Some people are able to grow tropical trees in containers in zones lower that 9, but the odds are stacked against you, especially if the trees are not protected during the cold winter nights.

Please use the website below to determine your USDA growing zone:

https://planthardiness.ars.usda.gov/

My tree is not growing – My tree is dormant. What can I do?

Tropical trees usually go through a period of dormancy when there is no visible growth activity in the mature shoots for about 3 – 5 months after flushing. The duration of dormancy varies from variety to variety.

Dormancy is required for successful flowering.

Low temperatures in most subtropical environments, as well as soil moisture deficits in tropical conditions, can cause dormancy. Plants are very active in the process of photosynthesis during dormancy and produce a large amount of carbohydrates for storage for use in the following season.

The condition of high soil moisture, high temperature, and high N levels in tree tissues or soil breaks the dormancy.

Consider applying our fertilizer to your trees.

You can order from the link below...

https://everglades.farm/products/fertilizer-for-fruit-trees-granular-n-p-k-with-micro-nutrietns?_pos=2&_psq=fertilizer&_ss=e&_v=1.0

My tree is not blooming or flowering – what can I do?

One of the most important issues when trying to get tropical fruit trees to bloom is providing the appropriate growing conditions, particularly with respect to temperature, light, water, and nutrients.

Temperature: Many tropical fruit trees require specific temperature conditions to induce flowering. For example, some fruit trees such as mango and avocado require a period of cool temperatures to initiate the flower buds. Others, like papaya and pineapple, need warm temperatures and high humidity to stimulate flowering.

Light: Tropical fruit trees require sufficient sunlight to bloom. Insufficient light can lead to poor growth and limited or no flowering. Some fruit trees, such as mango and citrus, require full sunlight to produce flowers and fruit.

Water: Adequate water is essential for the growth and development of tropical fruit trees. Too little water can cause stress and affect flowering, while excessive water can lead to root rot and other diseases that may also prevent the tree from blooming.

Nutrients: Appropriate nutrient levels are crucial for tropical fruit tree growth and flowering. Inadequate or imbalanced nutrient levels can lead to poor growth and reduced flowering. Fertilizers that are high in nitrogen can promote vegetative growth at the expense of flowering, while phosphorus is essential for flower development.

We highly recommend the use our Fruit Tree Fertilizer to help your tree grow healthy and bloom. Plese visit the link below:

https://everglades.farm/products/fertilizer-for-fruit-trees-granular-n-p-k-with-micro-nutrietns?_pos=1&_psq=fruit%20tree%20fer&_ss=e&_v=1.0

In summary, providing the right combination of temperature, light, water, and nutrients is critical to getting tropical fruit trees to bloom. Understanding the specific needs of each fruit tree species is important to achieve success in blooming and fruiting.

How to treat plants against pests?

To keep our plants healthy, we use commercial grade products purchased in bulk and are not typically labeled for home-use or retail sale.

However, there are several natural remedies to keep your plants healthy. Some of these are included in the list below...

Soap and water: A solution of mild soap and water can help control pests, mites, and worms. Mix a few drops of liquid soap with water and spray it onto the affected areas of the tree.

How to treat your plants against bugs?

To keep our plants healthy, we use commercial grade products purchased in bulk and are not typically labeled for home-use or retail sale.

However, there are several natural remedies to keep your plants healthy. Some of these are included in the list below...

Soap and water: A solution of mild soap and water can help control pests, mites, and worms. Mix a few drops of liquid soap with water and spray it onto the affected areas of the tree.

How do we protect the trees from extreme hot weather during shipping in the summer months...

July is the hottest month of the year in the United States. The average temperature in July is 75.2 degrees Fahrenheit (24 degrees Celsius). The hottest day of the year usually occurs in July or August.

If you live in Florida ordering your trees in July or August is not a problem, since transit time is typically one day.

For customers in California, Texas & Arizona consider ordering your trees early in September.

We protect the trees from extreme heat by following the steps below:

We measure and increase the soil moisture level before the tree is shipped
We may use Water Gel Crystals on the soil for Moisture Retention, as it provides additional moisture during transit
We may air-seal the soil and the pot with shrink wrap to help with moisture retention
We may hold shipping of your tree until the temperatures cools down

Here are some of the hottest cities in the United States in July:

Phoenix, Arizona: 108 degrees Fahrenheit (42 degrees Celsius)

Las Vegas, Nevada: 106 degrees Fahrenheit (41 degrees Celsius)

Death Valley, California: 116 degrees Fahrenheit (47 degrees Celsius)

Yuma, Arizona: 107 degrees Fahrenheit (42 degrees Celsius)

El Paso, Texas: 105 degrees Fahrenheit (41 degrees Celsius)

Mi árbol no está floreando, qué puedo hacer?

Uno de los problemas más importantes al tratar de hacer que los árboles frutales tropicales florezcan es proporcionar las condiciones de crecimiento adecuadas, especialmente en lo que respecta a la temperatura, la luz, el agua y los nutrientes.

Temperatura: muchos árboles frutales tropicales requieren condiciones de temperatura específicas para inducir la floración. Por ejemplo, algunos árboles frutales como el mango y el aguacate requieren un período de temperaturas frescas para iniciar los brotes florales. Otros, como la papaya y la piña, necesitan temperaturas cálidas y alta humedad para estimular la floración.

Luz: los árboles frutales tropicales requieren suficiente luz solar para florecer. La falta de luz puede provocar un crecimiento deficiente y una floración limitada o nula. Algunos árboles frutales, como el mango y los cítricos, requieren luz solar completa para producir flores y frutas.

Agua: el agua adecuada es esencial para el crecimiento y desarrollo de los árboles frutales tropicales. Muy poca agua puede causar estrés y afectar la floración, mientras que un exceso de agua puede provocar la pudrición de las raíces y otras enfermedades que también pueden evitar que el árbol florezca.

Nutrientes: los niveles adecuados de nutrientes son cruciales para el crecimiento y la floración de los árboles frutales tropicales. Los niveles de nutrientes inadecuados o desequilibrados pueden provocar un crecimiento deficiente y una reducción de la floración. Los fertilizantes que son altos en nitrógeno pueden promover el crecimiento vegetativo a expensas de la floración, mientras que el fósforo es esencial para el desarrollo de las flores.

Recomendamos utilizar el fertilizante para arboles tropicales para mejores resultados. Ver el link para más detalles:

https://everglades.farm/products/fertilizer-for-fruit-trees-granular-n-p-k-with-micro-nutrietns?_pos=1&_psq=fruit%20tree%20fer&_ss=e&_v=1.0

En resumen, proporcionar la combinación adecuada de temperatura, luz, agua y nutrientes es fundamental para hacer que los árboles frutales tropicales florezcan. Comprender las necesidades específicas de cada especie de árbol frutal es importante para lograr el éxito en la floración y la fructificación.

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Everglades Farm Restocking Fee Policy:

GROWING FRUIT CROPS IN CONTAINERS

POTTING

LIGHT

TEMPERATURE

WATER

FERTILIZER

PRUNING

FRUITFULNESS